Owalórì Atelier · Legal

Terms and Conditions

Effective date: August 2026

1. About Owalórì Atelier

Owalórì Atelier is a fashion and lifestyle brand operated by OWALÓRÌ LTD. Our current and planned collections may include clothing, shoes, bags, fascinators and hats, fragrances, perfume oils, candles, diffusers, make-up and other lifestyle products.

Not every collection or “room” displayed on the website will be available immediately. Products marked “coming soon”, “unavailable”, “preview” or similar cannot be purchased until we officially release them.

2. Eligibility to place an order

To place an order, you must:

• be at least 18 years old;
• be legally capable of entering into a binding contract;
• provide complete and accurate information;
• be authorised to use your selected payment method; and
• provide a delivery address that we are able to serve.

3. Product information and images

We take reasonable care to ensure that product descriptions, measurements, materials, colours, photographs, illustrations and prices are accurate. However, device settings and lighting conditions may cause colours to appear differently.

Some products may initially be presented using sketches, illustrations, samples, design boards, digital renderings or model images. These are intended to represent the design and appearance of the final piece. Minor differences may arise because of fabric availability, handmade production, pattern placement, finishing and natural material variations.

Any accessories shown with a garment are for styling purposes unless the product description expressly states that they are included.

4. Prices

Prices are displayed in pounds sterling unless otherwise stated. The total amount payable, including applicable delivery charges and taxes, will be shown before you confirm your order.

We may change our prices at any time. A price change will not affect an order that we have already accepted, except where an obvious pricing error has occurred.

If we discover an obvious pricing, product or promotional error, we may contact you before accepting or fulfilling the order. You may choose to proceed at the correct price or cancel the affected item for a full refund.

5. Placing an order

Adding a product to your basket does not reserve it. Your order is an offer to purchase the selected products from us.

After you place an order, we will normally send an automated acknowledgement. This confirms that we have received the order but does not necessarily mean that we have accepted it.

A binding contract is formed when we send an order acceptance, processing or dispatch confirmation, or when we otherwise begin fulfilling the order.

We may refuse or cancel an order where:

• the product is unavailable;
• payment cannot be authorised;
• the price or product information contains an obvious error;
• we suspect fraud, misuse or unauthorised activity;
• delivery restrictions prevent us from fulfilling the order;
• a customer has materially breached these terms; or
• we are unable to complete a custom or made-to-order request.

If payment has already been taken for an order we cannot accept, the relevant amount will be refunded.

6. Payment

Payment must be made using one of the payment methods offered during checkout. Payment services may be supplied by independent payment providers, including Stripe or another provider shown at checkout.

You confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method.

We do not guarantee that every payment method will remain available at all times. We may add, remove or temporarily suspend payment methods.

7. Availability, pre-orders and made-to-order items

All orders are subject to availability. Products may be produced in limited quantities or made after an order is placed.

Where an item is described as a pre-order or made-to-order product, the product page will provide an estimated release, processing or delivery period where possible.

If a material becomes unavailable, we may contact you to discuss a suitable alternative. We will not make a material change to your order without your agreement.

8. Sizing and measurements

Our clothing may be offered in sizes up to UK size 28, depending on the individual product. Please consult the size guide before ordering. Measurements may be displayed in both centimetres and inches.

The size guide is intended as general guidance. Fit may differ according to the fabric, cut, construction and intended silhouette of each design. Relevant fit notes will be included on the product page where possible.

Customers are responsible for selecting the correct standard size and providing accurate measurements for personalised or made-to-measure orders.

9. Personalised, altered and made-to-measure products

A product created, altered or personalised to measurements or specifications supplied by you may not qualify for the standard change-of-mind cancellation right.

This includes made-to-measure garments, personalised products and standard garments materially altered at your request.

This restriction does not remove your legal rights where a product is faulty, not as described or has not been produced in accordance with the agreed specifications.

10. Processing and delivery times

The times below are our current estimated fulfilment and delivery periods. A specific product page, checkout notice or order confirmation may provide a different estimate.

Processing begins after payment has been authorised and we have received all information required to fulfil the order. Personalised, made-to-order or unusually large orders may require additional time.

These periods are estimates rather than guaranteed delivery dates unless we have expressly agreed a guaranteed date with you in writing.

Delivery may be affected by courier delays, customs procedures, severe weather, public holidays, material shortages or events outside our reasonable control. We will contact you if we become aware of a significant delay.

Further information is available in the Shipping and Delivery section of our FAQs & Returns page.

11. Delivery address

You must provide a complete and accurate delivery address. Please check your order confirmation and contact us promptly if a correction is required.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

If an order is returned because the address was incorrect, incomplete, refused or could not be accessed, we may require payment of additional delivery costs before sending it again.

12. International orders

International orders may be subject to import VAT, customs duties, handling fees and local taxes. Unless checkout expressly states otherwise, these charges are not included in the amount paid to us and are the customer’s responsibility.

We are not responsible for delays caused by customs authorities or for a customer’s failure to pay an applicable import charge.

13. Risk and ownership

Responsibility for the products passes to you when they are delivered to you or to a person identified by you to receive them.

Ownership of the products passes to you after we have received full payment for them.

14. Your right to cancel

If you are a consumer purchasing online, you will normally have the right to cancel an eligible order within 14 days after the day on which you, or a person nominated by you, receives the goods.

If an order contains multiple items delivered on different days, the cancellation period normally begins after the final item is received.

To cancel, send us a clear statement containing your name, order number, contact details and the products you wish to cancel. You may contact us by email, through our contact page or at the business address shown above.

After notifying us of an eligible cancellation, you must normally return the goods within 14 days.

15. Products excluded from change-of-mind cancellation

The standard cancellation right may not apply to:

• made-to-measure, altered or clearly personalised products;
• products made to specifications supplied by the customer;
• sealed products unsuitable for return for health-protection or hygiene reasons once unsealed;
• perishable goods or products liable to deteriorate rapidly;
• goods inseparably mixed with other items after delivery; or
• any other product lawfully excluded from the statutory cancellation right.

An exclusion from change-of-mind returns does not remove your rights where a product is faulty, damaged or not as described.

16. Return condition

Unless an item is faulty, returned products must be unused, unworn, unwashed and free from marks, odours, make-up, perfume, alterations and damage. Original labels, hygiene seals, accessories and packaging should remain attached or included where reasonably possible.

You may inspect a product as you would in a physical shop. We may reduce a refund where handling beyond what is reasonably necessary has reduced the product’s value.

Do not return a product without including sufficient information for us to identify the order.

17. Return costs and address

Unless the product is faulty, damaged, incorrectly supplied or otherwise required by law, the customer is responsible for the cost of returning it.

We recommend using a tracked return service and keeping proof of postage. You remain responsible for the parcel until it is delivered to us.

Approved returns should be sent to:

OWALÓRÌ LTD – Returns
92 Lincoln Apartments
3 Lexington Gardens
Birmingham
West Midlands
United Kingdom
B15 2DS

Please review the Returns and Refunds section before posting a return.

18. Refunds

Where you lawfully cancel an eligible order, we will refund the price paid for the returned products and the cost of the least expensive standard delivery method we offered, where applicable.

Additional delivery costs arising from an enhanced, express or premium delivery option may not be refundable.

Refunds are normally issued to the original payment method. We will process eligible refunds within the period required by law, normally within 14 days after receiving the returned goods or evidence that they have been sent back, whichever is earlier.

Your bank or payment provider may require additional time to display the refund.

19. Faulty, damaged or incorrect products

You have legal rights where goods are faulty, damaged, not as described or not of satisfactory quality. Nothing in these terms limits those rights.

Please contact us as soon as reasonably possible and provide your order number, an explanation of the problem and clear photographs where appropriate.

Depending on the circumstances and your legal rights, an appropriate remedy may include repair, replacement, price reduction or refund.

Normal handmade variations, reasonable colour differences, natural material characteristics and damage caused by misuse or failure to follow care instructions will not automatically constitute faults.

20. Exchanges

Exchanges are subject to availability. Where a direct exchange is not available, you may need to return the eligible product for a refund and place a new order.

Personalised, altered or made-to-measure items cannot ordinarily be exchanged unless faulty or not produced in accordance with the agreed specifications.

21. Care instructions

You must follow the care label and any product-specific care instructions. We are not responsible for damage caused by unsuitable washing, cleaning, ironing, storage, handling or alteration.

22. Promotions and discount codes

Promotions and discount codes may be subject to additional conditions, expiry dates, minimum purchase requirements and product exclusions.

Unless expressly stated otherwise, only one discount code may be used per order. Codes have no cash value and cannot ordinarily be applied retrospectively.

23. Gift cards and store credit

Gift cards and store credit, where offered, are subject to any specific conditions displayed when issued. They may not be exchanged for cash except where required by law.

24. Customer accounts

You are responsible for maintaining the confidentiality of your account information and password. Please notify us if you believe your account has been accessed without authorisation.

We may suspend or close an account that is used fraudulently, unlawfully or in material breach of these terms.

25. Website availability

We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free access. We may modify, suspend or withdraw any part of the website for maintenance, security or business reasons.

26. Intellectual property

All website content, product names, garment designs, illustrations, photographs, graphics, logos, text and other materials are owned by or licensed to OWALÓRÌ LTD unless stated otherwise.

Content may not be copied, reproduced, sold, adapted, distributed or used commercially without prior written permission. You may use the website for personal, non-commercial shopping purposes.

27. Reviews and user-submitted content

If you submit a review, image, comment or other content, you confirm that it is truthful, lawful and does not infringe another person’s rights.

We may decline or remove content that is abusive, misleading, irrelevant, unlawful or contains personal information, spam or unauthorised advertising.

28. Our liability

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

If we fail to comply with these terms, we are responsible for loss or damage that is a foreseeable result of that failure or our failure to use reasonable care and skill.

We are not responsible for loss or damage that was not foreseeable, results from circumstances outside our reasonable control or arises from using a product contrary to its intended purpose or care instructions.

Products sold through the consumer website are supplied for private use. We are not responsible for business losses, including loss of profit, revenue, opportunity, goodwill or business interruption, except where such liability cannot lawfully be excluded.

29. Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including courier disruption, customs delays, severe weather, fire, flood, industrial disputes, epidemics, government action, power failure, cyber incidents or material shortages.

We will take reasonable steps to reduce the effect of such an event and will contact affected customers where appropriate.

30. Privacy and cookies

We process personal information in accordance with our Privacy Policy . Information about cookies and similar technologies is available in our Cookie Policy .

31. Complaints and customer service

If you have a question or complaint, please contact us:

• Email: info@owaloriatelier.com
• Telephone: +44 7442 880484
• Online: Contact Us
• Post: OWALÓRÌ LTD, 92 Lincoln Apartments, 3 Lexington Gardens, Birmingham, West Midlands, United Kingdom, B15 2DS

Please include your name, order number and a clear description of the issue. We will aim to acknowledge and investigate complaints within a reasonable period.

32. Changes to these terms

We may update these Terms and Conditions to reflect legal, regulatory, operational or service changes. The version applying to your purchase will generally be the version available when your order was placed.

33. Governing law and jurisdiction

These terms are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections and may be entitled to bring proceedings in the courts of the part of the United Kingdom where you live.

34. General provisions

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a right does not mean that we have waived that right. No person other than you and OWALÓRÌ LTD has a right to enforce these terms, except where the law provides otherwise.