Owalori Atelier

FAQs & Returns

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Owalórì Atelier · The House of a Queen

The House Guide

Questions, beautifully answered.

Everything you need to know about shopping within the House of Owalórì, from clothing and sizing to our future fragrance, beauty, accessories and home rooms.

01 / THE HOUSE

About Owalórì

What does Owalórì mean?

Owalórì brings together two words from our founder’s heritage: Owa, meaning “house” in Benin, and Olori, meaning “queen” in Yoruba. Together, Owalórì becomes the House of a Queen—a place where femininity, confidence, softness and strength are celebrated.

Who is Owalórì created for?

Owalórì is created for the woman who values elegance, thoughtful craftsmanship and self-expression. She may be discovering her confidence, embracing her softness or simply choosing pieces that make her feel beautiful, seen and unforgettable.

What are the different rooms of Owalórì?

Owalórì is imagined as a house with many rooms. Clothing is the first room to open. In time, the house will expand to include shoes, bags, fascinators and hats, fragrances, perfume oils, candles, diffusers and makeup.

Are all the rooms available now?

Not yet. We are opening each room thoughtfully, one at a time. Products marked “Coming Soon” are previews and cannot be ordered until their room officially opens.

How can I hear about new room and collection launches?

Join the Owalórì circle through the website and follow @owalori_atelier on Instagram for collection reveals, launch dates, availability and atelier updates.

02 / ORDERS

Shopping with us

How do I place an order?

Once a product is available, open its product page, select the available options and add it to your bag. You can then review your order and proceed to checkout. Products marked “Coming Soon” cannot yet be purchased.

Which payment methods do you accept?

The payment methods currently available will appear securely during checkout. Additional payment options may be introduced as new rooms open.

Will I receive confirmation after ordering?

Yes. Once your order has been placed successfully, you should receive an order confirmation at the email address entered during checkout. Please also check your junk or spam folder.

Can I change or cancel my order?

Contact the atelier as soon as possible. We will try to help before preparation or fulfilment begins, but changes and cancellations cannot be guaranteed once an order is being processed.

Can different types of products be ordered together?

When more rooms open, eligible products may be added to the same bag. If different products require separate preparation or delivery arrangements, this will be explained during checkout or in your order confirmation.

03 / CLOTHING

Fit and tailoring

Which clothing sizes will be available?

Our clothing size guide extends up to UK size 28. Available sizes may vary by design, so please check the options and fit notes on each individual product page.

How do I choose the correct clothing size?

Compare your body measurements with our Size Guide before ordering. Please also read the fit notes on the product page, as fabric, structure and silhouette can affect how a garment sits.

Will measurements be shown in centimetres and inches?

Yes. The Size Guide will show measurements in both centimetres and inches to make comparison easier.

Do you accept custom clothing requests?

Custom requests may be considered depending on the design, fabric availability and atelier schedule. Please use the Contact Us page to share your measurements, preferred design and the date for which the piece is required.

How are custom orders paid for?

Where a custom request is accepted, a 60% payment is required when the order is confirmed, with the remaining 40% due on delivery. Full details will be agreed with you before work begins.

How should I care for my garment?

Care instructions depend on the fabric, embellishment and construction of each piece. Always follow the care label and the guidance shown on the relevant product page.

04 / ACCESSORIES

Shoes, bags and hats

When will shoes, bags and fascinators become available?

These rooms are coming soon. Their official opening dates will be announced on the website and through Owalórì’s social channels.

Will footwear have its own size guide?

Yes. When the footwear room opens, each product page will include the available sizes and relevant fit guidance. We recommend checking that information before placing an order.

Will bags, shoes and hats be handmade or made to order?

Production details may vary between collections. Each product page will clearly state whether an item is ready to dispatch, produced in limited quantities, personalised or made to order.

How do I care for an accessory?

Material-specific care instructions will be included on each product page. Store accessories carefully, keep them away from excessive moisture and follow the guidance supplied with the item.

05 / FRAGRANCE

Scent and perfume oils

When will Owalórì fragrances and perfume oils launch?

The fragrance room is coming soon. Launch information, scent stories and availability will be shared when the room is ready to open.

Where will I find fragrance notes and ingredients?

Each fragrance product page will describe its scent profile, key notes, format, size and any available ingredient or usage information.

How should perfume and perfume oils be stored?

Product-specific guidance will be supplied with each fragrance. In general, fragrance products are best kept upright in a cool, dry place away from direct sunlight and excessive heat.

Will fragrance samples be available?

Any discovery sizes, samples or fragrance sets will be shown on the website when available. Availability may vary by launch or collection.

06 / HOME & BEAUTY

Candles, diffusers and makeup

When will candles, diffusers and makeup be available?

These rooms will open in future phases of the Owalórì journey. Products currently displayed in the Coming Soon section are previews rather than items available for purchase.

Will candle and diffuser details be provided?

Yes. Product pages will provide the fragrance profile, product size, directions for use, care information and relevant safety guidance before purchase.

Where will makeup shades and ingredients be listed?

Each makeup product page will show its available shades, finish, usage guidance and relevant ingredient information. Always review this information carefully if you have known sensitivities.

What should I do if I have an allergy or sensitivity?

Review the product information and ingredient list before use. If you are uncertain whether a beauty, fragrance or home-scent product is suitable for you, seek appropriate professional advice before purchasing or using it.

07 / DELIVERY

From our house to yours

Do you accept international orders?

Worldwide orders are welcomed where delivery is available. Eligible destinations, delivery choices and charges will be shown during checkout.

How long will my order take to arrive?

Preparation and delivery times can vary according to the product, destination and whether an item is ready to dispatch or made to order. The relevant estimate will be shown before purchase or communicated when your order is confirmed.

Will I receive tracking information?

Where tracked delivery is used, tracking details will be sent when the parcel is dispatched. Please allow time for the delivery provider’s tracking system to update.

Could international orders incur additional charges?

International orders may be subject to local customs duties, import taxes or handling charges. These requirements are set by the destination country and may not be included in the website’s delivery charge unless stated at checkout.

08 / RETURNS

Returns and order issues

Can I return or exchange an item?

Return eligibility depends on the product type, its condition and whether it was personalised or made to order. Please review the returns information supplied with your order and contact us promptly before sending anything back.

Can custom or personalised products be returned?

Bespoke, altered, personalised or made-to-order products may not be eligible for a change-of-mind return. This does not affect any rights that apply where an item is faulty or not as described.

Can fragrance, beauty or other hygiene-sensitive products be returned?

For hygiene and product-safety reasons, opened, used or unsealed fragrance, perfume oil, makeup and certain personal products may not be eligible for a change-of-mind return. The applicable conditions will be stated on the product page and in the returns guidance.

What if my item arrives damaged or I receive the wrong product?

Please contact the atelier as soon as possible with your order number, a description of the issue and clear photographs of the product and packaging. We will review the matter and explain the next steps.

How do I ask a returns question?

Visit our Contact Us page and include your name, email address, telephone number, order number where applicable, and a clear message explaining how we can help.

Still need assistance?

Speak to the atelier.

If your question is not answered here, send us a message and include as much information as possible so that we can assist you properly.

Contact Us Return to Home

Product availability, delivery options and return eligibility may vary by room and product. Please review the information shown on the relevant product page before ordering.

← Back to Home

Owalórì Atelier · The House of a Queen

The House Guide

Questions, beautifully answered.

Everything you need to know about shopping within the House of Owalórì, from clothing and sizing to our future fragrance, beauty, accessories and home rooms.

01 / THE HOUSE

About Owalórì

What does Owalórì mean?

Owalórì brings together two words from our founder’s heritage: Owa, meaning “house” in Benin, and Olori, meaning “queen” in Yoruba. Together, Owalórì becomes the House of a Queen—a place where femininity, confidence, softness and strength are celebrated.

Who is Owalórì created for?

Owalórì is created for the woman who values elegance, thoughtful craftsmanship and self-expression. She may be discovering her confidence, embracing her softness or simply choosing pieces that make her feel beautiful, seen and unforgettable.

What are the different rooms of Owalórì?

Owalórì is imagined as a house with many rooms. Clothing is the first room to open. In time, the house will expand to include shoes, bags, fascinators and hats, fragrances, perfume oils, candles, diffusers and makeup.

Are all the rooms available now?

Not yet. We are opening each room thoughtfully, one at a time. Products marked “Coming Soon” are previews and cannot be ordered until their room officially opens.

How can I hear about new room and collection launches?

Follow @owalori_atelier on Instagram for collection reveals, launch dates, availability and atelier updates.

02 / ORDERS

Shopping with us

How do I place an order?

Once a product is available, open its product page, select the available options and add it to your bag. You can then review your order and proceed to checkout. Products marked “Coming Soon” cannot yet be purchased.

Which payment methods do you accept?

The payment methods currently available will appear securely during checkout. Additional payment options may be introduced as new rooms open.

Will I receive confirmation after ordering?

Yes. Once your order has been placed successfully, you should receive an order confirmation at the email address entered during checkout. Please also check your junk or spam folder.

Can I change or cancel my order?

Contact the atelier as soon as possible. We will try to help before preparation or fulfilment begins, but changes and cancellations cannot be guaranteed once an order is being processed.

Can different types of products be ordered together?

When more rooms open, eligible products may be added to the same bag. If different products require separate preparation or delivery arrangements, this will be explained during checkout or in your order confirmation.

03 / CLOTHING

Fit and tailoring

Which clothing sizes will be available?

Our clothing size guide extends up to UK size 28. Available sizes may vary by design, so please check the options and fit notes on each individual product page.

How do I choose the correct clothing size?

Compare your body measurements with our Size Guide before ordering. Please also read the fit notes on the product page, as fabric, structure and silhouette can affect how a garment sits.

Will measurements be shown in centimetres and inches?

Yes. The Size Guide shows measurements in both centimetres and inches to make comparison easier.

Do you accept custom clothing requests?

Custom requests may be considered depending on the design, fabric availability and atelier schedule. Please use the Contact Us page to share your measurements, preferred design and the date for which the piece is required.

How are custom orders paid for?

Where a custom request is accepted, a 60% payment is required when the order is confirmed, with the remaining 40% due on delivery. Full details will be agreed with you before work begins.

How should I care for my garment?

Care instructions depend on the fabric, embellishment and construction of each piece. Always follow the care label and the guidance shown on the relevant product page.

04 / ACCESSORIES

Shoes, bags and hats

When will shoes, bags and fascinators become available?

These rooms are coming soon. Their official opening dates will be announced on the website and through Owalórì’s social channels.

Will footwear have its own size guide?

Yes. When the footwear room opens, each product page will include the available sizes and relevant fit guidance. We recommend checking that information before placing an order.

Will bags, shoes and hats be handmade or made to order?

Production details may vary between collections. Each product page will clearly state whether an item is ready to dispatch, produced in limited quantities, personalised or made to order.

How do I care for an accessory?

Material-specific care instructions will be included on each product page. Store accessories carefully, keep them away from excessive moisture and follow the guidance supplied with the item.

05 / FRAGRANCE

Scent and perfume oils

When will Owalórì fragrances and perfume oils launch?

The fragrance room is coming soon. Launch information, scent stories and availability will be shared when the room is ready to open.

Where will I find fragrance notes and ingredients?

Each fragrance product page will describe its scent profile, key notes, format, size and any available ingredient or usage information.

How should perfume and perfume oils be stored?

Product-specific guidance will be supplied with each fragrance. In general, fragrance products are best kept upright in a cool, dry place away from direct sunlight and excessive heat.

Will fragrance samples be available?

Any discovery sizes, samples or fragrance sets will be shown on the website when available. Availability may vary by launch or collection.

06 / HOME & BEAUTY

Candles, diffusers and makeup

When will candles, diffusers and makeup be available?

These rooms will open in future phases of the Owalórì journey. Products currently displayed in the Coming Soon section are previews rather than items available for purchase.

Will candle and diffuser details be provided?

Yes. Product pages will provide the fragrance profile, product size, directions for use, care information and relevant safety guidance before purchase.

Where will makeup shades and ingredients be listed?

Each makeup product page will show its available shades, finish, usage guidance and relevant ingredient information. Always review this information carefully if you have known sensitivities.

What should I do if I have an allergy or sensitivity?

Review the product information and ingredient list before use. If you are uncertain whether a beauty, fragrance or home-scent product is suitable for you, seek appropriate professional advice before purchasing or using it.

07 / DELIVERY

From our house to yours

Do you accept international orders?

Worldwide orders are welcomed where delivery is available. Eligible destinations, delivery choices and charges will be shown during checkout.

How long will my order take to arrive?

Preparation and delivery times can vary according to the product, destination and whether an item is ready to dispatch or made to order. The relevant estimate will be shown before purchase or communicated when your order is confirmed.

Will I receive tracking information?

Where tracked delivery is used, tracking details will be sent when the parcel is dispatched. Please allow time for the delivery provider’s tracking system to update.

Could international orders incur additional charges?

International orders may be subject to local customs duties, import taxes or handling charges. These requirements are set by the destination country and may not be included in the website’s delivery charge unless stated at checkout.

08 / RETURNS

Returns and order issues

Can I return or exchange an item?

Return eligibility depends on the type of product, its condition and whether it was personalised or made to order. Please contact the atelier promptly before sending anything back so that we can review the item and explain the next steps.

Can custom or personalised products be returned?

Bespoke, altered, personalised and made-to-order products may not be eligible for a change-of-mind return. This does not affect any rights that apply where an item is faulty or not as described.

Can fragrance, beauty or hygiene-sensitive products be returned?

For hygiene and product-safety reasons, opened, used or unsealed fragrance, perfume oil, makeup and certain personal products may not be eligible for a change-of-mind return. Please contact the atelier before sending any product back.

What if my item arrives damaged or I receive the wrong product?

Please contact the atelier as soon as possible with your order number, a description of the issue and clear photographs of the product and packaging. We will review the matter and explain the next steps.

How do I ask a returns question?

Visit our Contact Us page and include your name, email address, telephone number, order number where applicable, and a clear message explaining how we can help.

Still need assistance?

Speak to the atelier.

If your question is not answered here, send us a message and include as much information as possible so that we can assist you properly.

Contact Us Return to Home
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